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Can I track my order?
How long does shipping take?
Do you offer free shipping?
What is your return policy?
How do I start a return?
Can I exchange an item?
Is your jewelry waterproof?
Will my jewelry tarnish?
How should I store my jewelry?
How do I clean my jewelry?
Is your jewelry hypoallergenic?
Do you offer gift packaging?
Can I wear my jewelry every day?
Still have questions?
Can I track my order?
Absolutely. Once your order has shipped, you’ll receive an email with tracking information.
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How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary based on your location and selected shipping method. Once your order ships, you’ll receive a tracking number via email.
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Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders. Shipping options and rates are displayed at checkout.
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What is your return policy?
We accept returns of unworn, unused items within 14 days of delivery. Items must be returned in their original packaging. Personalized or custom-made pieces and earrings are final sale.
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How do I start a return?
Contact our customer service team with your order number, and we’ll provide return instructions.
[email protected]
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Can I exchange an item?
Yes, exchanges are available for eligible items, subject to stock availability.
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Is your jewelry waterproof?
Our stainless steel jewelry is designed for everyday wear and is water-resistant. To maximize its lifespan and shine, we recommend avoiding prolonged exposure to harsh chemicals and chlorinated water.
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Will my jewelry tarnish?
Our stainless steel and high-quality plated pieces are made to resist tarnishing. Proper care will help maintain their beauty for years.
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How should I store my jewelry?
Store jewelry in a dry place away from moisture and direct sunlight. Keeping pieces separate helps prevent scratches and tangling.
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How do I clean my jewelry?
Use the soft cloth included with your order to gently polish your jewelry. For deeper cleaning, use warm water and mild soap, then dry thoroughly.
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Is your jewelry hypoallergenic?
Yes! Our stainless steel jewelry is nickel-free and suitable for most sensitive skin types.
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Do you offer gift packaging?
Yes, all orders arrive in elegant packaging perfect for gifting.
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Can I wear my jewelry every day?
Absolutely. Our jewelry is designed for everyday wear while maintaining its shine and durability.
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Still have questions?
Reach out to our customer support team—we’re always here to help. ✨
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